TERMS OF SERVICE
Last Updated: February 20, 2026
These Terms of Service ("Terms," "Agreement") govern your use of the RapportScore.ai website, web application, browser extensions, API, integrations, and related services (the "Service"), offered by Rapport Score LLC ("we," "us," "our," "Company").
By accessing, using, or attempting to use the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service. We reserve the right to modify these Terms at any time. Continued use after changes constitutes acceptance.
● "You" / "User" / "Customer": Individual or entity using the Service, whether under a free trial, paid subscription, or other arrangement.
● "Account": Your registered profile, login credentials, settings, and associated data within the Service.
● "Content": Any recordings, transcripts, messages, files, or data you upload to or create within the Service.
● "AI Output" / "Output": Analysis, scores, feedback, suggestions, and recommendations generated by the Service, including rapport scores and coaching insights.
● "Third-Party Services": External platforms or applications integrated with the Service (e.g., Zoom, Microsoft Teams, payment processors).
● "Confidential Information": Information marked as confidential or that reasonably should be understood to be confidential.
● Days are calendar days unless otherwise specified as business days.
● "Effective Date": The date you first accept these Terms or the date of the most recent update.
By using the Service, you represent that you:
● Are at least 18 years old (or the applicable legal age in your jurisdiction).
● Have the authority to enter into binding agreements.
● Are using the Service for lawful purposes only.
To use the Service, you may be required to:
● Register an account with accurate, current, and complete information.
● Choose a secure password and maintain its confidentiality.
● Provide valid billing information if subscribing to a paid plan.
You are responsible for:
● All activity on your account, including actions taken by authorized users.
● Maintaining the confidentiality of your password and login credentials.
● Immediately notifying us of unauthorized access or security breaches.
● Complying with applicable laws and these Terms.
We are not liable for unauthorized access resulting from your failure to maintain account security.
We grant you a limited, non-exclusive, non-transferable, revocable license to:
● Access and use the Service in accordance with these Terms and our documentation.
● Use the Service for personal, professional, or business communication analysis and coaching.
● Store, organize, and retrieve your Content.
You may use the Service to:
● Analyze communication patterns and receive coaching feedback.
● Generate rapport scores and performance metrics for meetings you conduct or participate in.
● Export reports and analysis for personal or internal business use.
● Integrate with supported third-party platforms (Zoom, Teams, etc.).
You agree not to:
Reverse Engineering and Exploitation:
● Reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, or architecture of the Service.
● Bypass or circumvent security features or authentication mechanisms.
● Access or search the Service using bots, scrapers, crawlers, or automated tools without written permission.
Unauthorized Copying and Distribution:
● Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service for commercial purposes without authorization.
● Remove, obscure, or alter any proprietary notices, labels, or marks.
Unlawful and Harmful Activities:
● Use the Service for illegal, harassing, threatening, abusive, defamatory, obscene, or harmful purposes.
● Violate any applicable laws, regulations, or third-party rights.
● Engage in fraud, phishing, malware distribution, or other cybercriminal activities.
● Discriminate against, harass, bully, or harm any individual or group.
● Violate employment, privacy, data protection, or recording consent laws (see Privacy Policy Section 5).
Competitive Threats:
● Use the Service to build, develop, or train a competing product or service.
● Extract data systematically to create derivative datasets or models.
● Publish detailed technical information about the Service (including APIs, prompts, or internal scoring mechanics) or results without authorization.
Misuse of Communications:
● Conduct surveillance or monitoring of individuals without proper consent or legal authorization.
● Record conversations in violation of applicable recording laws.
● Use the Service for unauthorized workplace monitoring or employee surveillance outside established coaching programs.
System Abuse:
● Overload, flood, or launch denial-of-service (DoS) attacks against the Service.
● Introduce viruses, malware, or other malicious code.
● Attempt to gain unauthorized access to the Service, systems, or networks.
● Disrupt the normal operation of the Service.
● Your Content: You retain all ownership rights to recordings, transcripts, and other content you upload to the Service.
● AI Output: You own non-aggregated, individual reports and analyses generated by the Service. User has the right to use/download the Outputs generated for them.
● All Other: Company owns the Service, models, prompts, scoring methods, and aggregated/de-identified learnings.
● License: Subject to these Terms, we grant you a license to use, export, and display Outputs generated from your Content for your internal business purposes. We retain ownership of the Service, including our models, prompts, scoring methods, and any aggregated or de-identified insights derived from operation of the Service
By uploading Content to the Service, you grant us the right to:
● Store, process, and analyze your Content to provide the Service.
● Generate AI outputs (rapport scores, coaching suggestions, feedback).
● Use de-identified and aggregated data to improve our algorithms, products, and services.
● Display Content and results within your account and to authorized team members.
You warrant that you have the right to grant these permissions and that your Content does not infringe third-party rights.
We may use aggregated and de-identified data, as well as user feedback, to improve the Service (including prompts, scoring logic, and reliability). We do not use customer conversation content to train public third-party AI models, and we do not train our own models on customer conversation content that has not gone through de-identification process without your explicit opt-in
You are solely responsible for:
● The accuracy, quality, and legality of Content you upload.
● Obtaining necessary consent from all individuals whose conversations are recorded (see Privacy Policy Section 5).
● Ensuring Content does not violate applicable laws or infringe third-party rights.
● Complying with employment, privacy, and workplace recording laws in your jurisdiction.
We do not continuously monitor Content for illegal activity or compliance with these Terms, though we reserve the right to remove Content that violates these Terms or is reported as illegal.
You may export your data (Content, reports, outputs) in PDF formats through your account dashboard. Upon account termination, you may request a final export within 30 days.
The Service uses artificial intelligence and machine learning algorithms to analyze conversations and generate outputs, including:
● Rapport scores and communication metrics.
● Coaching recommendations and behavioral feedback.
● Performance insights and pattern identification.
These outputs are probabilistic and generated by AI models. They may be inaccurate, incomplete, or biased.
We make no guarantee that:
● Rapport scores accurately reflect true rapport or relationship quality.
● Coaching suggestions will improve actual communication performance.
● AI outputs will produce desired business outcomes or results.
● Outputs are free from bias or fully capture communication nuance.
You use AI outputs at your own risk and discretion.
You agree not to rely solely on AI outputs for:
● Legal Decisions: Determining compliance with laws or regulations without legal counsel.
● Employment Decisions: Making hiring, termination, promotion, or disciplinary decisions without human review by qualified HR professionals.
● Accessibility or Discrimination Assessments: Assessing candidate accessibility needs or making determinations about disability status.
● Sensitive Determinations: Any decision that could materially harm an individual's legal rights, opportunities, or well-being.
We strongly recommend human review, professional judgment, and consultation with subject-matter experts before making high-risk decisions based on AI outputs.
If you believe an AI output is inaccurate, biased, or unfair, you have the right to:
● Request human review and explanation of the output.
● Contact us at support@rapportscore.ai with details and supporting information.
● We will review and respond within 10 business days.
We use a combination of proprietary methods and third-party AI services to generate Outputs. We may update models and methods over time. We do not provide model weights, prompts, or internal scoring logic.
We warrant that:
● We have the authority to enter into these Terms.
● The Service will be provided in a professional and workmanlike manner.
● We will maintain reasonable security measures to protect your data (see Privacy Policy Section 10).
EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
We disclaim all warranties, including:
● Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
● Warranties that the Service will meet your needs or expectations.
● Warranties that the Service will be uninterrupted, error-free, or secure.
● Warranties regarding the accuracy or completeness of AI outputs.
Use of the Service is at your sole risk and discretion.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS, LOSSES, OR DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE (INCLUDING AI OUTPUTS, DATA LOSS, UNAUTHORIZED ACCESS, OR SERVICE INTERRUPTION) SHALL NOT EXCEED:
The greater of:
● The total fees you paid to us in the 12 months immediately preceding the claim, OR
● Free users capped at $100.
This cap applies to all claims, regardless of cause or theory (contract, tort, strict liability, or otherwise).
IN NO EVENT SHALL WE BE LIABLE FOR:
● Indirect Damages: Loss of profits, revenue, data, or business opportunity.
● Consequential Damages: Damages resulting indirectly from our performance or non-performance.
● Special or Punitive Damages: Damages awarded as a penalty or deterrent.
● Incidental Damages: Unexpected or unforeseeable damages.
This exclusion applies even if we have been advised of the possibility of such damages.
The above limitations do not apply to:
● Your indemnification obligations under Section 8.
● Claims arising from our gross negligence, willful misconduct, or fraud.
● Death or personal injury caused by our negligence (to the extent not waivable by law).
● Breaches of confidentiality obligations.
● Violations of your intellectual property rights.
You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, agents, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
● Your use of the Service in violation of these Terms or applicable law.
● Your uploading or processing of Content that infringes third-party rights or violates applicable law.
● Your failure to obtain necessary consent for recording conversations (see Privacy Policy Section 5).
● Your violation of third-party privacy, employment, or recording laws.
● Your use of AI outputs to make high-risk decisions without human review.
● Your alleged harassment, discrimination, or unlawful conduct facilitated by the Service.
● Your misuse of Content, AI outputs, or results for purposes outside the scope of these Terms.
We will provide you with prompt written notice of any claim subject to indemnification. You shall assume defense and settlement negotiations, provided that:
● We retain the right to participate in defense with counsel of our choosing.
● You do not settle any claim without our written consent.
● We cooperate fully in the defense.
Both parties agree to maintain the confidentiality of any Confidential Information received from the other party and to use it only for purposes authorized under these Terms.
Confidential Information does not include information that:
● Is publicly available or becomes public through no breach of confidentiality.
● Is independently developed without reference to Confidential Information.
● Is lawfully received from a third party without confidentiality obligations.
● Is required to be disclosed by law or court order, provided that the disclosing party provides prompt notice.
You agree to use the Service only in compliance with:
● All applicable federal, state, and local laws and regulations.
● These Terms and our Privacy Policy.
● All third-party terms (e.g., Zoom, Teams terms if integrated).
● Recording consent laws in your jurisdiction (GDPR, state recording laws, etc.).
You will not use the Service to:
● Violate employment, privacy, or discrimination laws.
● Record or monitor individuals without required consent or authorization.
● Engage in harassment, bullying, or unlawful discrimination.
● Facilitate fraud, hacking, or cybercriminal activity.
We may:
● Monitor Service usage to detect abuse, security threats, or violations of these Terms.
● Access and review Content only as reasonably necessary to provide support, investigate abuse, maintain security, comply with law, or fulfill our contractual obligations, and subject to appropriate access controls.
● Suspend or terminate accounts suspected of violating these Terms without liability (subject to notice).
We may disclose information to law enforcement, regulators, or other authorities without notice if required by law or legal process.
RapportScore.ai integrates with third-party platforms and services (e.g., Zoom, Google Meet). Your use of these integrations is subject to:
● The third party's terms of service and privacy policy.
● Our integration terms are available at: Google Meet: https://developers.google.com/terms; Zoom: https://www.zoom.com/en/trust/legal/zoom-api-license-and-tou/.
We are not responsible for:
● Third-party services' availability, performance, or security.
● Data loss or damage caused by third-party systems.
● Third-party compliance with privacy, security, or legal requirements.
● Any actions or omissions of third-party providers.
When you integrate third-party services, you authorize us to:
● Share necessary data (e.g., meeting metadata, audio) with the third-party provider to enable integration.
● Retrieve data from the third-party service to populate the Service.
Review the third party's privacy policy and terms before integrating.
RapportScore.ai offers subscription plans with different features and pricing. Current plans and pricing are available at our pricing page.
If you choose a paid plan:
● Your subscription will automatically renew at the end of each billing period unless you cancel.
● You authorize us (via Stripe) to charge your payment method on file for renewal.
● You are responsible for ensuring your payment method is current and valid.
● In your account profile on RapportScore.ai, you can manage your subscription.
You may cancel your subscription at any time through your account settings (in your account profile) or by contacting support@rapportscore.ai.
Cancellation Effective: Cancellations take effect at the end of the current billing period. No refunds are provided for the current period.
No refunds are provided for:
● Partial months of paid subscriptions.
● Unused features or services.
● Cancellations during a billing period.
Refunds may be issued at our sole discretion for:
● Billing errors or duplicate charges (refund within 30 days of our approval. Please email billing@rapportscore.ai.
● Service unavailability exceeding 24 consecutive hours due to our fault (as a credit toward future services).
If you downgrade from a paid subscription plan to a free plan, or cancel your paid subscription:
● The downgrade or cancellation will take effect at the end of your current billing period, and you will retain access to your paid plan features (including any usage credits) until that date.
● Any unused credits, allowances, or usage entitlements associated with your paid plan will roll to the roll over to the free plan.
● If the free plan account is not accessed for 90 days, the unused credits, allowances, or usage entitlements will expire at the end of the 90 days, unless we expressly state otherwise in writing for a particular promotion.
● Unused credits have no cash or refund value and are not refundable, convertible to cash, or exchangeable for any other consideration.
● By downgrading or cancelling, you acknowledge and agree that you may lose access to unused credits as early as 90 days after the end of your current billing period if you do not use or access your account, and that no refund or compensation will be provided for such unused credits.
We may change subscription pricing with 30 days' written notice. Changes apply to renewals after the notice period. Existing subscriptions continue at current pricing until renewal.
If payment fails or your account becomes overdue:
● We may suspend your access until the balance is paid.
● Collection efforts may be undertaken, including agency referral or legal action.
● You are responsible for reasonable collection costs, including attorneys' fees.
RapportScore.ai may send SMS text messages to the phone number you provide for the following purposes:
● Account Notifications: Login alerts, password resets, two-factor authentication codes, and account security alerts.
● Billing and Payment: Invoice notifications, subscription renewal reminders, payment failure notices, and billing inquiries.
● Service Updates: Product updates, feature announcements, maintenance alerts, and service status notifications.
● Customer Support: Support ticket responses, help desk follow-ups, and technical assistance requests.
You must opt-in to SMS notifications through your account settings to receive these messages. You must be at least 18 years of age to opt in. You can manage your SMS preferences at any time.
For more information on how we collect and handle your phone number and SMS data, please review our Privacy Policy at https://app.rapportscore.ai/privacy.html.
To stop receiving SMS messages from RapportScore.ai:
● Reply STOP to any text message from us. You will receive a confirmation message, and we will remove your number from our SMS list within 24 hours.
● Reply HELP to any message for customer support information.
● Change preferences in your account: Go to your account settings and disable SMS notifications.
For SMS-related support, contact us at support@rapportscore.ai or reply HELP to any message.
After you opt out, we will no longer send SMS messages to your number unless you reactivate notifications in your account or re-opt-in.
Note: Even if you opt out of marketing SMS, you may still receive transactional messages (e.g., account security alerts, password resets, billing notifications) as necessary to maintain your account and service.
Message and data rates may apply. Standard carrier message and data rates apply to all SMS messages sent and received. Your mobile service provider may charge you according to your individual plan. RapportScore.ai is not responsible for these charges.
● Message frequency varies depending on your account activity and notification preferences.
● Charges are the sole responsibility of your wireless service provider and will appear on your mobile bill or be deducted from your prepaid balance.
● Consult your wireless service providerís plan for details on your specific charges.
Contact your carrier for information about your data plan.
RapportScore.ai is not liable for any delays, delivery failures, or disruptions in SMS service caused by your wireless carrier or third-party SMS provider. We are not responsible for:
● Delays or failure of SMS delivery due to carrier networks or systems.
● SMS blocking, filtering, or spam classification by carriers.
● Incorrect or outdated phone numbers on your account.
● Lost, damaged, or misdirected text messages.
● Any errors or omissions in message content or formatting.
Your wireless carrier is responsible for SMS delivery. If you do not receive a message, contact your carrier or update your phone number in your account settings.
By consenting to SMS notifications, you represent that you are at least 18 years old. If you are under 18 years of age, you may not opt in to or receive SMS messages from RapportScore.ai. We reserve the right to terminate SMS services to any account held by a minor in violation of this requirement.
We (or our licensors) own all intellectual property in:
● The Service, including code, design, algorithms, and features.
● Documentation, materials, and other content we create.
● Improvements, feedback, or insights derived from your use of the Service.
You are licensed to use our IP only as authorized by these Terms. No other rights are granted.
You retain ownership of:
● Original Content you upload (recordings, transcripts, written input).
● Feedback or suggestions you provide (though we may use these without compensation).
"RapportScore.ai" and related logos are our trademarks. You may not use our trademarks without written permission except as necessary to reference the Service.
These Terms become effective when you first use the Service and continue until terminated.
You may terminate your account and these Terms at any time by:
● Deleting your account through your dashboard, OR
● Emailing support@rapportscore.ai with a termination request.
Termination is effective immediately, though we may retain data as permitted by law.
We may terminate your account and these Terms if:
● You materially breach these Terms and fail to cure within 14 days of written notice.
● Your account is inactive for 12 months.
● We reasonably believe you are using the Service unlawfully or to harm others.
● We discontinue the Service (with 90 days' notice unless emergency circumstances apply).
● You breach these Terms in a manner that creates immediate security or legal risk.
Upon termination:
● Your access to the Service ceases immediately.
● Your Content may be retained or deleted according to our retention policies (see Privacy Policy Section 9).
● You may export your data within 30 days of termination if technically feasible.
● Sections 5 through 20 survive termination.
The Service is provided on an "as-is," "as-available" basis. We do not guarantee:
● Uninterrupted availability or uptime.
● Zero downtime for maintenance, updates, or improvements.
● Absence of bugs, errors, or security vulnerabilities.
We may:
● Perform scheduled maintenance typically on weekends and during low-usage periods.
● Deploy updates, patches, or new features without advance notice.
● Temporarily disable features for security or technical reasons.
We will use commercially reasonable efforts to minimize service disruption.
We may update these Terms at any time. The updated Terms will be posted on our website with a new "Last Modified" date and take effect 30 days after posting.
Notice: We will email registered users about all changes. For material changes (e.g., pricing, core functionality, liability limits), we will provide at least 60 days' advance email notice.
Acceptance: Your continued use of the Service 30 days after the effective date constitutes acceptance. To object, contact support@rapportscore.ai before the effective date or terminate your account.
We may modify, suspend, or discontinue features, functionality, or the entire Service at any time. Where feasible, we will provide notice. We are not liable for losses or damages resulting from modifications or discontinuation.
These Terms are governed by the laws of the State of Florida and the United States of America, without regard to conflict-of-law principles.
You and Rapport Score LLC agree that any dispute arising from these Terms or the Service (except IP claims) will be resolved exclusively by binding arbitration under AAA Commercial Arbitration Rules.
Administrator: American Arbitration Association (AAA) (www.adr.org)
Location: Orange County, Florida (or virtual). Florida courts enforce awards.
Fees: Each party bears its own costs and attorney's fees unless otherwise provided by law.
No Class Actions: Claims must be individual; no class/joinder
Opt-Out: Email privacy@rapportscore.ai within 30 days of signup
Right to Small Claims Court: Preserved for disputes <$10K
This is the full agreement on dispute resolution. Judgment on award enforceable in court. Notwithstanding this, either party may seek injunctive or equitable relief in court for IP infringement, confidentiality breaches, or other urgent matters.
You agree that disputes shall be resolved on an individual basis, not as class, representative, or collective actions. You waive the right to participate in class actions against us.
Before initiating formal dispute resolution, the parties agree to attempt good-faith negotiation for 45 days to resolve disputes. Either party may initiate formal proceedings if negotiation fails.
The Service may be subject to U.S. export control regulations including the Export Administration Regulations (EAR) and sanctions laws. You agree not to use the Service in connection with:
● Countries under U.S. embargo or sanctions.
● Individuals or entities on U.S. export denial lists (SDN, BIS, etc.).
● Development of nuclear, chemical, or biological weapons.
● Other restricted end-uses.
These Terms, along with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and us regarding the Service and supersede all prior understandings or agreements.
If any provision of these Terms is found to be unenforceable, the remaining provisions continue in effect, and the unenforceable provision will be reformed to the minimum extent necessary for enforceability.
No waiver of any provision or breach shall be valid unless in writing and signed by the waiving party. Waiver of one breach does not constitute waiver of any other breach.
You may not assign these Terms or rights/obligations without our written consent. We may assign these Terms to affiliates or successors without notice.
All notices to us should be sent to:
Email: legal@rapportscore.ai
Notices are effective when received. You consent to electronic notices, which satisfy any legal notice requirement.
20.6 Force Majeure
Neither party is liable for delays or failures caused by events beyond reasonable control (e.g., natural disasters, war, pandemics, government action) provided the affected party:
● Provides prompt notice of the event.
● Uses commercially reasonable efforts to resume performance.
● Mitigates impact on the other party.
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship. You are an independent user. We are not liable for your actions.
Sections 4 (Your Content), 5 (AI Outputs), 6-8 (Warranties and Liability), 9 (Confidentiality), 14 (IP), 18 (Dispute Resolution), and 20 (General Provisions) survive termination or expiration of these Terms.
For questions, feedback, or support inquiries:
Email: support@rapportscore.ai
Website: rapportscore.ai
We will respond to inquiries within 10 business days or as required by law.
BY ACCESSING OR USING RAPPORTSCORE.AI, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.